Inks, Printing Supplies (Consumables)
Item must be returned in New Condition, Un-used, and Un-opened for a refund or store credit within 30 days from the date of purchase (shipping is non- refundable)
The customer is responsible for return shipping costs and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim direct with the carrier immediately. Ink’s, printing supplies( Consumables) , and regular supplies that come in any type of bundles, or any items were purchase with gift cards are excluded.
20% restocking fee applies for return item/s shipping costs are not refundable
RMA# is required to send back any item/s Please request one by email, without an RMA return will be denied.Once we receive your return it can take 4-7 days to be processed.
Final Sales and Non –Returnable Items
No refunds, No returns, or exchanges on Equipment ,Parts and Accessories any DTF Printer once ink has been installed , Printer issues must be resolved according to the terms of the warranty, Dryer Ovens, Heat Presses (No matter the conditions of the printers or machines, this also includes Printheads, Dampers, and Ink Tank. All Sales are final.
Software and Downloads
No refunds, No returns, or Exchanges on software (that included activation codes or USB key dongle), downloadable products, gift cards, guides or video tutorials. All Sales are final.
No refunds, No returns, or exchanges on gift cards or item (products) were purchased with gift cards. All Sales are final
Cancellations, Refund Orders,Processing Fee
Regular Cancellations: 5% + $1.50 fee applies to the amount for any regular canceled orders or refunded orders for the processing fee (the process fee is nonrefundable). Switching any item for that costs less and has already been processed, will generate a refund fee for the difference between those items
Printomize America reserves the right to cancel any order due to non-payment, fraud, false information, or attempted theft.
Customers that do not keep the shipping crate can purchase a new crate from us for $500 plus shipping. Equipment must be returned in original Printomize America crate. If not, customer will be charged for a new crate to return the equipment.