Our limited warranty covers all factory original parts from the date of purchase* The Limited Warranty and Support are valid for the original purchaser only and are non-transferable Customer is responsible for to and from shipping charges to be repaired by Printomize America in Harbor City CA. The Heat Press must be sent in original packaging, Printomize America is not responsible for shipping damage due to poor packaging. Customer may self-install warranty parts, Printomize America is not responsible for damage caused during self-repair. Once the limited warranty ends, the customer is responsible for cost of parts
WHAT IS COVERED
- *2 Year Limited Warranty on heat platen
- *1-Year Limited Warranty on frame, controller, sensors, switches, piston, Air System (if applicable)
WHAT IS NOT COVERED
The Limited warranty will not cover the following:
- Fabric platen covers
- Teflon Sheet
A replacement part will be issued only 1 time during the 12 month period all defective parts replaced under the limited warranty must be shipped back to Printomize America, Harbor City, CA at the customer expense within 15 business days. Failure to return warranty replaced parts within 15 business days will result in customer being billed for the replacement part.
Additional Limited Warranty Terms
The limited warranty will not cover physical, cosmetics, or shipping damage by the carrier. In that case, is the customer's responsibility to open a direct claim with the carrier company to report any damages.
The limited warranty will not cover damage caused by disasters, such as fire, flood, lightning, improper electrical current.
The limited warranty will not cover damage caused by improper installation, failure to follow the proper instructions, improper or abnormal use, misuse, neglect, or accident including but not limited to improper storage or transporting the product without the proper preparation and packaging, unauthorized adjustments, modifications or addition of accessories, normal wear and tear or external causes such as accidents or other actions or events beyond our reasonable control.
The limited warranty is VOID if the product has been altered or modified in any way, including but not limited to attempted repairs without prior authorization from Printomize America or the use of unauthorized parts. The Defective on Arrival (DOA) period is 10 days starting the date customer receives the shipment. If the product you purchased arrives with missing parts or non-working parts that are not covered by the limited warranty, we will cover the replacement part and shipping cost to send the part/s you need. After 10 days, the customer is responsible for any parts and shipping costs.