👤 Who it Covers

✅ Original purchaser only (non-transferable)

📦 Shipping Responsibility

• Customers are responsible for shipping to and from Printomize America (Torrance, CA).
• Equipment must be properly packaged; we are not responsible for shipping damage caused by poor packaging.

🔧 Self-Installation

Customers may install parts themselves, but Printomize America is not responsible for damage caused during self-repair.

✅ What’s Covered

• Heat Platen: 2-Year Limited Warranty
• Frame, Controller, Sensors, Switches, Piston, Air System (if applicable): 1-Year Limited Warranty

❌ What’s NOT Covered

• Fabric platen covers or Teflon sheets
• Shipping or cosmetic damage caused by carriers
• Damage from fire, flood, lightning, or improper electrical current
• Misuse, neglect, improper installation, or unauthorized modifications
• Normal wear and tear

⚠️ Important Terms

• Each defective part may be replaced once during the warranty period.
• Replaced parts must be returned within 15 business days at the customer’s expense; otherwise, the customer will be billed.
• Warranty is void if the product is altered, modified, or repaired without prior authorization.
• Defective on Arrival (DOA): 10 days from delivery. Missing or non-working parts will be covered by Printomize America. After 10 days, customer is responsible for parts and shipping.
• Replacement equipment is provided only if the original cannot be repaired and will be new or refurbished to like-new condition.
• If the original shipping crate is unavailable, a new crate can be purchased for $500 plus shipping.
• Equipment must be returned safely; warranty does not cover shipping damage caused by poor packing.