| Error Code | Error Code Message | Solution(s) |
|---|---|---|
| 30014 | Initialize the printer failed | Green dongle is not plugged into the computer |
| 30023 | Motion Status Error | Check the Crash Sensors. One crash sensor blade might be stuck. check spring that holds out the sensor blade. |
| 30026 | Check USB Port Issue | Error means USB cable problem. Change USB port on PC. Or Change USB Cable |
| 30045 | Channel is Greater | print color channel is greater than the permit color channel number Check Channel amount in MainTop setting. Channels should be set to 1 |
| 30047 | Read 1 PASS data error | Print data error, Clean the encode sensor and the strip |
| 30121 | Print Width Error | Print Width is too wide Check file width Check x-Margin setting |
| 30126 | Out of Film | No film left on the roll. Film sensor is not being triggered. |
Excellent Material switched vendors and ordering consistently. The print quality is excellent.
The customer service this company has is hands down the best ever! I made the mistake of uploading low resolution images... and Chris was able to let me know how to better my images and I was able to get a reprint. I know giving advice isnt part of their job titles... but man o man the different was amazing. VERY MUCH RECOMMEND.
Part was exactly what we needed and it shipped overnight just as we ordered it. thank you so much!