Printer Repair Service
Our Printer Repair Service provides professional diagnostics and repair labor for printers. We identify faults and repair hardware issues, subject to parts availability and your approval for any additional costs. Parts, shipping, and certain advanced restoration services are not included.
What the Service Includes
- Diagnostic evaluation to determine the cause of failure (mandatory diagnostic fee applies).
- Initial labor: Diagnostic fee includes one hour of technician time; if repaired within that hour, no additional labor is charged.
- Repair labor performed after diagnosis at the agreed hourly rate (remote or in-person).
- Customer approval for parts before purchase.
- 30-day labor warranty: Recurring issues due to our labor are repaired free of charge (parts & shipping not included).
- Standard handling of malfunctioning items: Faulty parts may be discarded unless you request return in advance and include a prepaid, tracked return envelope.
What the Service Does Not Include
- Parts (billed separately at cost + shipping).
- Shipping costs (incoming or return). Printers shipped to us are considered non-working and of no declared value — please insure your shipment.
- Extensive printhead cleaning or nozzle restoration.
- Extensive mainboard reverse-engineering; replacement only with approval.
- Liability for damage or loss during shipping or pickup delays.
- Return shipping — printers must be picked up in person; unclaimed units may be discarded.
Fees and Billing
| Service | Rate |
|---|---|
| Diagnostic Fee (mandatory) | $200 (includes 1 hour) |
| Hourly rate — remote | $85/hr (billed in 15-min increments) |
| Hourly rate — in-person | $150/hr (billed in 15-min increments) |
| Parts | At cost + shipping (with approval) |
| Payment | Work begins after payment is received |
Estimated Labor Times (Common Tasks)
| Task | Estimated Hours |
|---|---|
| Mainboard inspection | 1–2 hrs |
| Printhead board inspection | 1–2 hrs |
| Rails alignment | 2–3 hrs |
| Capping station maintenance | 2–3 hrs |
| CIS/DTF tubing flush (excluding white tube) | 1 hr |
| Printhead testing | 1–2 hrs |
| Sensor testing | 1–2 hrs |
| White ink management service | 2–3 hrs |
| Carriage return adjustment & repair | 2–3 hrs |
| FFC cable replacement | 1 hr |
| Misc. electronic issues | 1+ hrs |
| Printhead alignment & reprogramming | 1–2 hrs |
Important Customer Reminders
- Contact us before shipping your printer — there is typically a waiting list.
- We cannot guarantee that every printer can be repaired or that it will be cost-effective.
- If you want malfunctioning parts returned, notify us in advance and include a prepaid, tracked return envelope.
- Unclaimed printers may be discarded after the holding period.
- Please purchase shipping insurance — we are not liable for damage or loss in transit.
Bottom line: We perform professional diagnostics and repair labor to restore your printer. Parts, shipping, and certain deep restoration services are not included. Some printers may be beyond economical repair.