24" x 35" Auto-Fed Flatbed Digital Cutter for Cutting DTF Printing Films

The 24" x 35" auto-fed flatbed digital cutter cuts and kiss-cuts printed DTF film at up to 600 mm/s with no cutting dies required. A CCD camera reads registration marks so every cut follows the printed artwork, and a barcode reader loads the matching cut file automatically.

Cutting and finishing

• Full cut, half cut, perforate and mark
• 8 levels of cutting force for different media
• Grating ruler positioning for repeatable accuracy
• Maximum cutting speed 600 mm/s
• Media thickness 0.03 mm to 1.5 mm

Media handling

• Cutting area 24" x 35"
• Conveyor belt feed for continuous output
• Roll media bracket for feeding straight from the roll
• Vacuum table holds film flat and stops it shifting mid-cut

Control and file handling

• LCD control screen on the machine
• CCD camera for registration mark detection
• Barcode reader for automatic file selection
• Accepts HP-GL, PLT, DXF and CAM files

Power and installation

• AC 220V required. A 110V to 220V converter can be used
• Full system 71" x 51" x 40"
• Crated 63" x 55" x 49"
• Self-guided installation by phone and video

Which cutter

Both cutters share the same 600 mm/s top speed, 8-level force control, 0.03 to 1.5 mm thickness range, grating ruler positioning, CCD reg mark detection and vacuum table. The difference is bed size and floor space.

• 24" x 35" (this machine, SKU DTF-CUT-V2). Crates at 63" x 55" x 49".
• 48.8" x 46.4" (SKU DTF-CUT-120). Larger bed for wider gang sheets. Crates at 83" x 81" x 50".

Choose on the widest sheet you need to cut and the space you have. The larger bed needs appreciably more room crated and in use.

Printomize America warrants factory-original parts on our DTF film cutters against defects in materials and workmanship for one year from the date of purchase. This warranty is valid for the original purchaser only and is non-transferable.

Proof of purchase — your invoice or order number — is required for any claim.

This warranty applies to:

• 24" x 35" Auto-Fed Flatbed Digital Cutter
• 48.8" x 46.4" Auto Fed Flatbed Digital Cutter

What is covered

All factory-original parts are covered for 12 months, except the wear items listed below. Cutter coverage is a single level — there are no tiers.

Once the warranty period ends, troubleshooting and the cost of parts are the customer's responsibility.

What is not covered

Components considered fair wear and tear:

• Blades
• Cutting mat
• Air hoses
• Belts

This warranty also does not cover:

• Physical, cosmetic, or shipping damage caused by carriers. Claims for carrier damage must be opened directly with the carrier.
• Damage from fire, flood, lightning, improper electrical current, software problems, or interaction with non-Printomize America products.
• Damage from improper installation, failure to follow instructions, improper or abnormal use, misuse, neglect, or accident — including improper storage, or transporting the product without correct preparation and packaging.
• Unauthorised adjustments, modifications, or added accessories.
• Normal wear and tear, or external causes beyond our reasonable control.

How to make a claim

Remote diagnosis is a required first step. Claims must begin with a video call with our technical team. Parts ordered or repairs carried out without completing this step are not covered.

1. Contact us with your order number and a description of the fault
2. Complete a video diagnosis call — included at no charge
3. Receive authorisation for the replacement part or return

Email: info@printomizeamerica.com
Phone: +1 323-761-9198
Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

Technical support

Remote support by video call — included at no charge, and required before a claim. Our technical team identifies the fault, confirms which part is needed, and walks you through fitting it. In most cases this resolves the issue without shipping the machine anywhere.

On-site service visits — available nationwide. If you would prefer a technician to attend in person, we can arrange a visit anywhere in the United States. Service call charges are quoted on request, as they depend on your location and the travel involved. Our published in-person service rate is $150 per hour.

Service call charges apply whether or not the equipment is under warranty. This warranty covers parts — it does not cover on-site labour or travel.

Self-installation

You may fit replacement parts yourself, and our video support is there to guide you through it. Printomize America is not responsible for damage arising from self-repair.

Shipping and packaging

Warranty parts ship free by UPS Ground. If you need a part urgently, express shipping is available — you pay the difference between the express service and standard UPS Ground.

Customers are responsible for shipping to and from Printomize America in Torrance, CA when a machine must be returned for repair.

Equipment must be properly packaged for transit. Printomize America is not responsible for damage caused by inadequate packaging — in either direction.

Equipment must be returned in its original Printomize America crate. If the original crate is no longer available, a replacement can be purchased for $500 plus shipping, or you will be billed for a new crate to return the equipment.

Replacement parts

All defective parts replaced under this warranty must be returned to Printomize America, Torrance, CA within 15 business days at the customer's expense. If they are not received within that window, the replacement part will be invoiced.

Defective on arrival

Report any missing or non-working parts within 10 days of delivery. Within that window, Printomize America covers both the parts and the shipping. After 10 days, the standard warranty terms above apply.

Replacement equipment

Equipment must be returned for repair. Replacement units are issued only where we determine a machine cannot be repaired, and will be new or refurbished to like-new condition.

Downtime

Printomize America does not provide loaner equipment during repair or shipping, and is not responsible for losses arising from downtime.

What voids this warranty

• Alteration or modification of the product
• Repairs attempted without prior authorisation from Printomize America
• Use of unauthorised parts

Welcome to our Returns, Refund and Exchange Policy page. We strive to ensure complete satisfaction with your purchase. Please read all policy details carefully to understand your rights and obligations regarding returns and exchanges.

Returns for Inks and Printing Supplies: All inks and printing supplies (consumables) must be returned in new condition, unused, and unopened within 30 days from the date of purchase. Note that shipping costs are non-refundable, and customers are responsible for return shipping expenses. We require all items to be returned in their original packaging.

Damages: No returns will be accepted for items damaged by carriers during shipping. In such cases, customers must file a claim directly with the carrier as soon as possible.

Exclusions: Please be aware that certain items are non-returnable. Items such as inks, printing supplies, bundles, or any purchases made with gift cards are excluded from returns.

Restocking Fee: A 20% restocking fee applies to all returned items. Shipping costs are non-refundable. An RMA# (Return Merchandise Authorization) is required for all returns. Please request an RMA via email. Returns without an RMA will be denied.

Processing Time: Once we receive your return, it may take 4-7 days to process your request.

Final Sales and Non-Returnable Items: No refunds, returns, or exchanges are allowed on equipment, parts, accessories, or any DTF printer once ink has been installed. Issues related to printers must be managed under warranty terms. This policy also applies to dryers, ovens, and heat presses, including printheads and dampers.

Software and Downloads: All sales of software that include activation codes or USB key dongles, downloadable products, gift cards, guides, or video tutorials are final. No refunds or exchanges will be issued.

Gift Cards: Gift cards and products purchased with gift cards are non-returnable and are considered final sales.

Cancellations and Refund Orders: For regular cancellations, a fee of 5% plus $1.50 applies. This is for processing canceled or refunded orders; the processing fee remains non-refundable. If you switch to an item of lesser value after processing, a refund fee for the price difference will apply.

Right to Cancel: Printomize America reserves the right to cancel any order due to non-payment, suspected fraud, or submission of incorrect information.

Additional Terms: If the shipping crate is not retained, you may purchase a new crate from us for $500 plus shipping. All equipment must be returned in the original Printomize America crate. If not, the customer will be charged for a new crate to return the equipment.